Refund policy

Refund Policy

At Five One, we want you to be fully satisfied with your purchase. If for any reason you’re not happy with your order, you can return it within 30 days of receiving it for a refund or exchange.

• Items must be unused, in their original condition, and with all tags attached.

• To start a return, please contact us at fiveone51group@gmail.com with your order number.

• We will provide you with instructions for returning your item.

• Refunds will be processed within 14 days of receiving the returned goods.

• Unless the item is faulty or incorrect, the customer is responsible for return shipping costs.

This policy does not affect your statutory rights under the Consumer Rights Act 2015. If your item is faulty, damaged, or not as described, you are entitled to a full refund or replacement.